General Terms and Conditions
VBET may update, amend, edit and supplement the VBET Rules at any time. Any substantial amendment to the VBET Rules shall be notified in advance by VBET to the Account Holder, before coming into effect and will require your consent. If you do not agree with the amendment(s) to the VBET rules, you will not be permitted to continue using the Services. All references in the VBET Rules to the singular shall include the plural and vice versa. All references to “the” shall include “a/an” and vice versa.
1. General Introduction, definitions and stipulations
(Version 4, dated 14/02/2019)
1.1 Vivaro Limited, a company duly incorporated and registered on 23 December 2008 under the laws of Malta, with Company Registration No.C45929, and having its registered office and business address at Luxe pavilion 2nd level, Diamonds International Building, Portomaso, St. Julian’s, STJ 4010 Malta.
1.2 These rules are the terms and conditions constituting the complete, final and exclusive agreement between the Account Holder (“you”) and the Operator, and governing the contractual relationship between the Operator and the Account Holder. These rules supersede and merge all prior agreements, representations and understandings between the Account Holder and the Operator. By opening an Account with the Operator, registering, logging-in, using the Services, participating in the games, or accepting any Prize, a visitor or an Account Holder fully understands and agrees:
a. to become a party to these rules,
b. that he/she has read, understood and will be adhering to these Terms and Conditions, and
c. that he/she shall abide by all its terms.
The Operator may update, amend, edit and supplement these rules at any time. Any substantial amendment to these rules shall be notified in advance by the Operator to the Account Holder, before coming into effect and will require your consent. If you do not agree with the amendment(s) to these rules, you will not be permitted to continue using the Services. All references in these rules to the singular shall include the plural and vice versa. All references to “the” shall include “a/an” and vice versa.
1.3 An “Account Holder” is an individual having a contractual relationship with the Operator by creating an Account on its Website.
1.4 An “Account” is an account held by an Account Holder, for bona fide transactions, with a strict aim to establish a normal commercial relationship with the Operator and with the strict purpose of conducting betting and other gaming and gambling transactions.
1.5 The “Contract” is the contractual relationship between The Operator and an Account Holder and shall be constituted under and governed by these rules, i.e. the “Terms and Conditions”.
1.6 The “Governing Authorities” are the relevant authorities of Malta.
1.7 The “Governing Law” is the law of Malta.
1.8 The “Place of the Contract” is Malta.
1.9 The “Regulator” is the Maltese Gaming Authority (“MGA”), which is a regulatory authority established by Maltese law to govern all forms of gaming in Malta. For more information, please go to www.mga.org.mt.
1.10 The “Website” is the internet gateway accessible through the internet address www.vbet.net where all current and relevant information regarding the Operator’s operations is published, and through which the Services are provided to the Account Holders.
1.11 The “Services” are the gaming and betting offers provided by the Operator to the Account Holder through the Website.
1.12 The “Gaming and Betting Duty” refers to the special tax applicable on gaming and betting in Malta.
1.13 A “Card” refers to all types of cards with a function of “payment”, “charge”, “debit”, “credit”, “virtual” and/or similar.
1.14 A “Payment Solution Provider” is an intermediary acting as a payment agent for various different payment methods.
1.15 A “Financial Institution” is a bank and/or other institution regulated by an applicable domestic financial services Act or similar.
1.16 “Force Majeure” refers to any occurrence or condition beyond one’s reasonable control which leads to a delay or default in the performance of the affected party’s contractual obligation and shall, for the purposes of these rules, include Acts of God, government restrictions (including the denial or cancellation of any necessary licence where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, and/or any other cause beyond the reasonable control of the party whose performance is affected.
1.17 “Client Application” shall mean the web browser application opened by the Account Holder in order to use the Services.
1.18 “Software” shall mean all software used by the Operator to offer and/or operate the Services and/or run the Client Application.
1.19 A “Prize” is an amount, a bonus or a reward that can be won by the Account Holder.
1.20 An “Inactive Account” is an Account, which has not recorded any log-in and/or log-out for a period exceeding 12 consecutive months.
1.21 All trademarks, service marks and trade names as well as images, graphics, text, concepts or methodologies (collectively the “Intellectual Assets”) found on the Website, the Client Application and the material contained therein are the exclusive property of the Operator and/or the Operator’s suppliers and partners. The Account Holder is not entitled to exploit or otherwise use any Intellectual Asset for whatever purpose, except for what is allowed by law.
2.1 The Operator is duly licensed in Malta and is regulated by the MGA to provide the following products: Sports Betting, Controlled Skilled Games (Fantasy Sports) and Casino games under its MGA Gaming Service Licence No MGA/B2C/292/2015, re-issued 01.08.2018.
2.2 Sports Betting and Controlled Skilled Games are developed by Soft Construct (Malta) Limited (Critical Gaming Supply Licence No MGA/B2B/286/2014, issued on reissued 01.08.2018. Casino games are developed by Wazdan Limited (Licence No MGA/B2B/206/2011), G-Virtuals Limited (Licence No MGA/B2B/206/2011), Evolution Gaming Malta Limited (Licence No MGA/B2B/187/2010).
3. Account Rules
3.1 Creation of a VBET AccountVBET
3.1.1 An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as a Customer, an individual must register personally and submit an application for registration. The following information must be provided:
a. date of birth and provide valid identification showing that the Customer is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence (identification documents address);
which must be submitted include: copy of a valid identity card, passport or driving licence, and proof of
b. Customer’s first and last name;
c. Customer’s full residential address;
d. Customer’s valid email address and contact number;
e. and a username and a password
3.1.2 An individual applying to become an Account Holder warrants and represents not to be under the age of eighteen (18) years. Minors cannot register as a Customer and cannot hold a VBET account. The Operator reserves the right to request additional proof of age and perform additional checks in order to verify the information provided. An Account may be suspended until satisfactory proof of age is provided.
3.1.3 An individual applying to become an Account Holder furthermore warrants and represents:
a. to be a physical person (a legal entity will not be accepted as an Account Holder);
b. not to be a resident of restricted jurisdictions, namely Albania, Afghanistan, Antigua and Barbuda, Australia, Belgium, Bulgaria, Cayman Islands, Croatia, Cuba, Cyprus, Czech Republic, Greece, North Korea, Denmark, France, French Guyana, French Polynesia, French Southern Territories, Guadeloupe, , Hong Kong, Hungary, Iran, Iraq, Ireland, Israel, Italy, Japan, Kahnawake, Libya, Macau, Martinique, Mayotte, Montenegro, Myanmar, Netherlands, Netherlands Antilles, Philippines, Poland, Portugal, Réunion, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Switzerland, Sudan, Syria, Taiwan, , Turkey, Uganda, Ukraine, USA and all US territories, Vietnam, Vatican City, Yemen, and/or any other jurisdiction from where use is so prohibited. (please be aware of particular country exclusions for Casino Games, Live Casino, and Poker);
c. not to be a professional Customer in any sport, competition or league where The Operator offers betting;
d. not to be restricted by limited legal capacity;
e. not to be acting on behalf of another party;
f. not to be classified as a compulsive problem gambler, and/or be included (whether voluntarily or involuntarily) on any register or database of excluded Customers;
g. not to be depositing monies originating from criminal and/or other illegal activities;
h. not to be depositing monies through a Card which the Account Holder is not authorised to use and/or utilizing a Card in a jurisdiction in which betting and gaming are prohibited;
i. not to be conducting criminal activities whereby an Account is directly or indirectly involved;
j. not to use the Services if it is illegal in his/her country of residence or otherwise restricted for him/her to open a gaming account, purchase or use services from the Operator and/or otherwise participate in the games offered. It is the Account Holder’s responsibility to ensure his/her use of the Operator’s Website and Services is legal;
l. not to find the Website or the Services offensive, objectionable, unfair, nor indecent; and
m. to maintain his/her Account details up-to-date in terms of the following: first and last name, country of residence, valid email address and phone number.
n. not to be holding an active account with another legal entity which is part of the same group as the Operator, meaning other entities directly or indirectly controlled by Vivaro Limited;
3.1.4 An individual applying for an Account acknowledges and accepts:
a. all definitions and stipulations as stated under these rules;
b. these rules as currently published on the Website, as well as any possible future changes to these rules;
c. that the Place of the Contract is Malta; and
d. that the Contract is governed by: (i) these rules as published in English; (ii) any regulatory provisions or other decisions made from time to time by the Governing Authorities; and (iii) the Governing Law of the Place of the Contract.
3.1.5 An individual applying for registration warrants and represents that any information provided in their application form is true and correct. Failing this, the Operator will not register the individual, and where that individual has already been registered, the Operator will block the Account when it becomes aware that the individual has provided false information when registering as a Customer.
3.1.6 The Operator reserves the right to refuse the registration of any individual for any reason, at its sole discretion. Any contractual obligations already made will be honoured.
3.2 Management of an Account
3.2.1 The Operator reserves the right at its own discretion and at all times, to:
a. decline to open an Account and/or to close an existing Account without any explanation whatsoever;
b. decline to accept deposits without any explanation whatsoever;
c. deal with bets containing obvious price or terms errors as per section 13 of these General Terms and Conditions.
d. cancel the bets even after the end of the event if these bets are won by the User as a result of a technical failure.
e. request documents to verify: (i) the identity of the Account Holder, (ii) his/her authorization to use a specific Card and/or (iii) other facts and information provided by the Account Holder. Such request may be made at any given moment and the Operator reserves the right to suspend an account pending investigation;
f. transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Vivaro Limited, subject to the Operator guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws, data protection acts and/or similar;
g. transfer and/or license, without prior notice, the rights and liabilities regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Vivaro Limited, subject to the Operator guaranteeing the liabilities being honoured;
h. hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders, as approved by the Regulator;
not to find the Website or the Services offensive, objectionable, unfair, nor indecent; and to maintain his/her Account details up-to-date in terms of the following: first and last name, country of residence, valid email address and phone number.
i. forfeit and/or confiscate funds available on an Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) these rules have been violated; and/or (ii)other unauthorised activities have occurred in connection with a betting event and/or the operation of an Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);
j. suspend and/or cancel the participation of an Account Holder in the games, promotional activities, competitions or other services, whenever the Operator is of the opinion that there are legitimate concerns that an Account is, has been, or may be used for illegal, fraudulent or dishonest practices;
k. suspend and/or cancel the participation of the Account Holder in the Services, and/or forfeit and/or confiscate funds available on their account if the Account Holder is found cheating, or if it is determined by the Operator that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software.
The Operator is committed to detect and prevent software programs which are designed to enable artificial intelligence (“AI Software”) to play on ITS website(s) including but not limited to opponent- profiling, Customer collusion; robots, other ‘cheating’ software or anything else that in our reasonable opinion distorts normal game play and enables the Customer to have an unfair advantage over other Customers. You acknowledge that the Operator will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a Customer’s computer) and the customer agrees not to use any AI Software and/or any such programs.
l. suspend and/or cancel the participation of Account Holder in the Services, and/or forfeit and/or confiscate funds available on their VBET Account if there is evidence that multiple accounts have the same credit or debit card or e-payment account, and/or have registered, or accessed the account, or placed bets using the same mobile phone device/account/number.
3.2.2 The Operator warrants and represents at all times to:
a. manage funds belonging to Account Holders in a secure and appropriate manner; and/or
b. absorb the cost of and pay the Gaming and Betting Duty, as applicable, at the Place of the Contract;
c. manage data regarding an Account Holder in accordance with applicable laws, data protection acts and/or similar
d. not offer contingencies to customers to proceed to any fund transfer between customers’ accounts.
3.2.3 The Operator shall keep Account Holders’ funds separate from the Operator’s own funds in a client account held with a Financial Institution approved by the Regulator.
3.2.4 An Account does not accrue interest. The Account Holder shall not treat the Operator as a financial institution.
3.2.5 An Account Holder can only hold one account at a time. In the event that this rule is breached, the Operator reserves the right to block and/or delete the superfluous account(s) held by the Account Holder in breach of this clause, and reallocate all the funds to a single account. No bonus given to the superfluous account(s) will be reallocated.
3.2.6 An Account is non-transferable. It is prohibited for Customers to sell, transfer or acquire accounts from or to other Customers. Funds cannot be transferred between accounts.
3.2.7 An Account Holder shall not allow any other individual, including any minor, to use or reuse its account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services.
3.3 Responsible gaming – Account settings
3.3.1 An Account Holder may, in the Account settings:
a. set a limit on the amount that they may wager or deposit into their Account within a specified period of time;
b. exclude themselves from playing for a definite period of time.
c. apply a “Time Out” to their account, a temporary block of 24 hours, one week, one month or two months in order for clients to take a temporary break from their gambling.
d. apply a “Reality Check” on their account, once set, an alert will be displayed as a reminder that you have been logged into the casino section of your account for the specified period of time. You will then be given the options of continuing, viewing your transactions or stopping and exiting the game. If you wish to change the frequency of your “Reality Check” or remove it, these changes will be applied to the account immediately.
3.3.2 The Operator shall not accept a deposit and/or wager from an Account Holder contrary to a limit or exclusion set by themselves as described below in the clauses referring to Financial Protection of Customers.
3.3.3 If the Operator believes that a Customer’s gambling will cause them financial or personal difficulties, the Operator reserves the right to close the Account.
3.3.4 For further information on financial protection please refer to Self-exclusion and Financial Protection of Customers Section below:
3.4 Self-exclusion and Financial Protection of Customers
3.4.1 For any Customer wishing to limit their gaming, VBET provides an option for Customers to exclude themselves definitely or indefinitely; and such limits apply for all games offered by the Operator within the same website. You can send us an email to [email protected] to request a self-exclusion period or threshold. Alternatively, the Account Holder can access his/her personal VBET account and from the “Self-Exclusion” section of “My Profile” menu select the preferred period for self-exclusion and “Save” it.
3.4.2 Self-exclusion is a formal process at customers own discretion to be barred for a definite (6 months, 1 year, 2 years, 5 years) or indefinite period. Self-exclusion request from the customer shall become effective immediately.
3.4.3 Once you begin your Self-Exclusion, you will no longer be able to deposit funds or play in any of our products. However, you will be able to withdraw any balance you may have on your account. Any ongoing bets will remain active and any winnings will be paid to the customer on termination of the event.
3.4.4 Once the self-exclusion period becomes effective, it cannot be cancelled by Vbet.net for any reason whatsoever and the customer cannot open another account. Any accounts pertaining to customers who have excluded themselves for a definite or indefinite period, will not be automatically reopened. After the expiry of the exclusion period, the Customer may, by a written notice, request the reopening of the account.
The System provides players who have self-excluded for a definite period of time with the possibility of decreasing the period of self-exclusion or revoking it. The decrease or revocation may only take place after twenty-four (24) hours from when the Operator has received such a notice.
The System provides players who have self-excluded for an indefinite period of time with the possibility to revoke such self-exclusion. The revocation may only take place after seven (7) days from when the Operator has received such a notice.
3.4.5 As a financial protection mechanism, VBET provides an option for Customers to set a limit on the amount that may be deposited and/or wagered, within a specified period of time, upon registration, or immediately after registration upon first login, and remain available to the Customer at any time after registration. The amount can be chosen over a daily, weekly or monthly period.
3.4.6 When setting a deposit limit within a specified period of time (daily, weekly, monthly), the Account Holder can access his/her personal VBET account and from the “Deposit limit” section of “My Profile” menu select the preferred amount to deposit during a day, week and month and “Save” it.
3.4.7 When setting a bet limit for a specified type of bet (maximum single bet, maximum daily bet), the Account Holder can access his/her personal VBET account and from the “Bet limit” section of “My Profile” menu select the preferred amount to deposit per Maximum Single Bet and/or Maximum Daily Bet and “Save” it.
3.4.8 The system provides players who have self-imposed limits or self-exclusions with the possibility to reduce limits, making them more stringent, and/or to increase the exclusion period. Any such changes are put into effect immediately after such notice is received by the Licensee, either through the system (using the settings in the account profile) or by contacting the Customer Support through [email protected].
3.4.9 There are specific software products available to assist the customer with the self-exclusion process. For more information, please visit the following sites:
3.4.10 We take all reasonable steps to ensure that the self-exclusion procedure is adhered to and we shall use all reasonable endeavours to ensure that no promotional material is sent to customers who have excluded themselves from playing. If the operator suspects that the Customer has more than one registered account, the operator has the right to close the account, terminate any bets and return the funds to the Customer. However, the customer accepts that we are in no way responsible towards the customer or any third party if they continue to play with any added accounts, in which they have changed any registration details (including cases in which the customer opens an account with the same details but inserted differently in the registration form) or if publicity material is inadvertently forwarded to him. We also strongly recommend that the Client seeks urgent professional assistance if they find a way to continue playing during the self-exclusion period.
3.5 Inactive accounts
3.5.1 An “Inactive Account” is an Account, which has no record of any log-in and/or log-out for a period exceeding twelve (12) consecutive months.
3.5.2 The Customer will be notified, no less than thirty (30) days before their account is due to become inactive, that their account is due to become inactive, and reminding the player of consequences thereof.
3.5.3 The Operator reserves the right to close the Inactive Account once the account reaches zero balance. All Account Holders whose accounts remain inactive for 12 months will be notified within 30 days prior to any fees being charged to their accounts. The Account Holders may therefore reactivate their accounts by logging in/logging out or withdrawing their funds within the 30 days’ time window without incurring any fees.
3.5.4 The Operator shall remit the balance on an Inactive Account to the MGA, in accordance with the Remote Gambling Regulations, if:
a. no transactions have been recorded on an Account for a period of 30 consecutive months; (A dormant account is an account that has not been accessed for 30 months, that has a real money balance. Once your account becomes dormant, if we have been unable to contact you, the Company, in accordance with the applicable law, will close your account and transfer your remaining account balance to the MGA.) and
b. The Operator has made reasonable efforts to contact the Account Holder of the Inactive Account but the Account Holder could not be satisfactorily located or the required payment instructions were not available.
c. Once the balance is remitted to the MGA, the money will be forfeited and the Inactive Account closed.
3.5.5 Should an account be blocked or excluded and a balance is still available in the account, you shall be contacted by our customer support notifying you that a balance is still available in your account. You shall be requested to provide details for the withdrawal of such pending amounts. If the Account Holder cannot be satisfactorily contacted, the outstanding balance shall be remitted to the MGA. Provided that no claim shall lie against the Operator after it has remitted the balance to the MGA.
3.6.1 Subject to the sub-clauses below and without prejudice to the Operator’s right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of these rules, the Operator shall have the right to block an Account when a chargeback has been requested in relation to that Account.
3.6.2 When a chargeback has been requested, The Operator will send a “Chargeback Notice” to the Account Holder at the email address mentioned in the Account Holder’s details, in order to seek confirmation of the Account Holder’s identity and of the payment method used to credit to the Account Holder’s account any funds entirely unrelated to a chargeback (“Untainted Funds”).
In the absence of confirmation by the Account Holder of the Account Holder’s identity and of the payment method used to credit Untainted Funds to the Account Holder’s account, following a Chargeback Notice, the Operator will send two written reminders to the Account Holder at the email available to it, each of which will be subject to a processing fee of fifty (50) EURO drawn on any Untainted Funds.
3.6.3 Where an Account has been blocked due to a chargeback and the Account Holder has not:
a. logged in to the Account for a period of thirty (30) consecutive months; or
b. confirmed to the Operator his identity and the details of the payment method used to credit Untainted Funds to the Account Holder’s account and then requested a withdrawal; any Untainted Funds on the Account will be treated as though they were funds on an Inactive Account and the Operator will remit the balance on the Account of the Account Holder to the MGA.
3.7 Closure of an Account
3.7.1 An Account Holder may close their VBET Account at any time by contacting VBET’s Customer Support using [email protected] e-mail address. Any funds in the VBET Account will be remitted to the Account Holder.
3.7.2 Should an existing account be closed, any obligations already entered into will be honored.
3.7.3 Account Holders who wish to recover funds held in a closed, blocked or excluded account are advised to contact Customer Support.
3.7.4 In case of closure of their Account due to gambling addiction or fraud, an individual must not open a new Account. The Operator will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. The Operator reserves the right to close an account opened in breach of this rule at any point.
4. Payment Rules
4.1 Deposits to and withdrawals from an Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, terms and conditions, availability, and duration for deposits/withdrawals may vary depending on time as well as the country and Financial Institution in question. Current advice is available when logged in on the Website under the headings “Deposit” or “Withdrawal”. Though the Operator reserves the right to request completion of a Know Your Customer (KYC) process right after the first deposit effected to the Customer’s account, in order to carry out the necessary verifications, it is generally done during the first withdrawal request.
4.2 Customers have no right to expect interest on deposits.
4.3 At the first withdrawal request, all the Customers undergo the KYC procedure, meaning that they should provide valid identification showing that the Customer is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of their residence. Identification documents to be submitted include: copy of a valid identity card, passport or driving license. The provided identification document shall include name, surname, residential address and date of birth of the Customer allowing the licensee to verify their identity.
4.4 The Operator will not make a payment in excess of two thousand Euros (€2,000) (or its equivalent under the operational currency) to an Account Holder out of their player’s account before the Account Holder’s identity, age and place of residence have been sufficiently verified.
4.5 All withdrawal requested are only remitted to the same account from which the deposits from the Customers were done. In the event, if it is not possible, the Operator shall verify that the alternative account provided by the Customer is secure and belongs to the same Customer.
4.6 The Operator does not accept cash funds sent or delivered directly to the Operator or a Payment Solution Provider.
4.7 The Operator will credit to the Account all funds received by the Operator from or on behalf of the Account Holder, or owed by The Operator to the Account Holder.
4.8 Method of payment/withdrawal from/to the Account
4.8.1 An Account Holder is only allowed to:
a. make deposits to his account with his personal Card or via his personal account created with one of the Financial Institutions or their licensees;
b. request withdrawals of funds held on his Account to his personal account created with one of the Financial Institutions or their licensees.
4.8.2 An Account Holder is responsible for providing The Operator with the correct details of his personal account for the purpose of withdrawals from his Account.
4.8.3 An Account Holder must not allow third parties to use his account to make deposits to or withdrawals from his account.
4.8.4 It is the Account Holder’s sole responsibility to ensure that they comply with the above provisions.
4.9 The Operator shall not accept a wager from an Account Holder unless an Account has been established in the name of the Account Holder and there are adequate funds in the Account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved manner.
4.10 The Operator shall not deal with the credit balance of an Account except:
a. to debit from the Account a wager made by the Account Holder or an amount the Account Holder indicates they want to wager in the course of a game they are playing or about to play;
b. to remit funds standing to the credit of the Account to the Account Holder, at the Account Holder's request, in terms of regulation 37 of the Remote Gaming Regulations;
c. to pay reasonable bank charges for deposits received and funds withdrawn; or
d. as otherwise authorised by the Remote Gaming Regulations.
4.11 The balance of an Account may turn negative in case of chargeback.
4.12 Withdrawals from an Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, The Operator will restrict withdrawals to be made only to the same account utilised by the Account Holder to make deposits.
4.13 When an Account Holder wishes to withdraw funds they have deposited into their Account but have not wagered in any game or sport betting offer, The Operator reserves the right to refuse to transfer the funds to another bank account than the one the funds originated if The Operator suspects fraud and/or money laundering.
4.14 Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply.
4.14.1 To withdraw an amount from the account, the Account Holder must complete the following steps.
1. Choose Payment in the Account section.
2. Choose payment system.
3. Provide the required personal data and indicate the amount.
4. Press Confirm. A message confirming the payment will then appear.
The withdrawals will be remitted only to the same account from which the funds originated
· There can also be limitations for withdrawals.
· The identity of Customers will be verified on cumulative withdrawals of €2.000.
· No cash deposits / withdrawals will be effected.
Here are the payment systems that are integrated with the operator. Each of them has its own rules listed below.
4.14.2 The Operator provides its clients with many payment options, the majority of which are listed as follows with descriptions:
Skrill. As one of the world’s largest digital wallet providers, Skrill makes easy to make deposits and withdraws with just an email address and password. It is available for deposits and withdrawals.
Muchbetter. New Mobile APP Wallet fast and simple and it is available for deposits and withdrawals.
4.15 The Operator reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made by the Account Holder, as indicated on the Website.
4.16 Placing a bet through the Internet may be illegal in the jurisdiction in which an Account Holder is resident and/or domiciled; if so, the Account Holder is not authorised to use a Card for the purpose of placing a bet.
4.17 The participation of an Account Holder in the Services in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payment made to and accrued for the benefit of The Operator.
4.18 The Operator, MGA or any Governing Authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by the Operator will be reported to the Governing Authorities.
4.19 All transactions are checked to prevent money laundering.
4.20 It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any Prize, if and where applicable.
4.21 It is unlawful to deposit money from ill-gotten means.
5. Security Rules
5.1 The Operator upholds strict confidentiality regarding all relations with the Account Holder. However, if required by the Governing Authority, a judge or, when required to do so by law, another public authority, and/or in the event of an Account Holder violating these rules, data can be disclosed to a third party for investigation purposes.
5.2 The Account Holder is given a personal account number. The Account Holder chooses a password and a username. It is the Account Holder's own responsibility not to share this information. If the Account Holder has reasons to believe that others have become aware of this information, the Account Holder should immediately contact The Operator’s Customer Support and a new password will be issued. The Operator is not required to maintain usernames or passwords. If the Account Holder misplaces, forgets, loses, or shares with a third party their username and/or password, or is otherwise unable to enter the Website or any Service for any reason other than The Operator’s error, the Operator will not be responsible and will not be held liable for any claim regarding that Account.
5.3 All telephone communications between the Account Holders and the Operator are recorded for security and training purposes and/or compliance with accounting and finance regulations.
5.4 All electronic communications between the Account Holder and the Operator are kept on record for compliance with accounting and finance regulations.
5.5 Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline Cards that are legitimate, but which nevertheless it may not be possible to process at a particular time. The Operator’s options.
Digital wallet is used for both deposits and withdrawals. There are many options for funding the eWallet account, including free debit card deposits, local bank deposits, credit cards, international bank transfers and many other local service that greatly simplifies the process of making online payments, while ensuring utmost security with every transaction. It is available for deposits and withdrawals.
A prepaid card available at thousands of retailers across Europe. It is available for deposits and withdrawals and you will also need to create your own paysafecard account. Personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined.
5.6 The Operator may request documents to verify the identity of the Card user and/or authorisation to use a specific Card and/or other facts and information provided by the Account Holder before expediting deposits and/or withdrawals. This may cause slight delays. From time to time, chargebacks are received and these will be treated in accordance with the Operator procedures.
5.7 It is illegal to use and/or abuse an error or an instance of incompleteness on the Website, and/or in the Client application, and/or in any of the Software and/or Services provided on the Website. Should the Account Holder detect or become aware of such an error or incompleteness, they shall:
a. refrain from taking any advantage whatsoever thereof;
b. keep strictly confidential such error or incompleteness;
c. upon detection or becoming aware of such error or incompleteness, notify it to the Operator by sending an email to [email protected].
Without prejudice to other remedies available under law or equity, should the Account Holder not comply with this clause, the Operator:
a. shall be entitled to full compensation for all costs that may be associated with the error or incompleteness, and harm resulting from the breach of this clause by the Account Holder;
b. reserves the right to, notably but not limited to, block the Account Holder’s The Account, and/or freeze or subtract all or part of the Account balance without prior notice, in order to cover part or all of the damages suffered or envisaged to be suffered by The Operator.
5.8 An Account Holder’s identity will be determined on the basis of all or a combination of information, such as name, mailing address, email address, credit/debit card number, and any other type of identification that may possibly be required.
6.1 These rules as published in English and as may be amended from time to time in accordance with these Rules govern the Contract between you and the Operator. These Rules may be published in a number of languages for information purposes and for ease of your access. All versions will convey the same principles in different languages. Should there be any discrepancy between the terms in the English language version and the version in any other language, the English version will prevail.
6.2 The Account Holder is advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. The Operator does not provide advice to the Account Holder regarding tax and/or legal matters. Should the Account Holder wish to obtain advice regarding tax and legal matters, they are advised to contact appropriate advisers and/or authorities in the jurisdiction in which they are domiciled and/or resident.
6.3 In the event of the Operator being found liable in any way by a court of law and/or a similar authority with legal competence and/or jurisdiction over the Operator, then the Operator's liability is limited to the amount of the stake, or the Account Holder’s net winnings, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the Account or the amount transferred into or out of the Account, whichever is the lesser.
6.4 The Operator reserves the right, at all times, to resolve any dispute, at its own discretion, in accordance with principles of equity.
6.5 The Operator is not affiliated or connected with sports teams, event organizers, or Customers displayed on its websites, and does not claim any intellectual property rights relating to their name and image, which are used strictly in order to provide the Services.
6.6 The Operator makes no representation or warranty, explicit or implicit, as to the legal rights of the Account Holder to participate in the Services, nor shall any of The Operator’s employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representation or warranty. The Account Holder shall not use the Services, open, use or reuse an Account, enter the Website, nor accept any Prize if the Account Holder does not fully understand, agree to, wish to become a party to, and comply with, without exception, all these rules contained herein, and as these may be amended from time to time.
6.7 The Operator does not acknowledge or accept any liability for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to the Account Holder:
a. making deposits to their Account via a third party’s Card or account;
b. requesting withdrawals from their Account to a third party’s account;
c. providing incorrect details of his personal account for the purpose of withdrawals from his Account;
d. allowing third parties to use his Account to make deposits to or withdrawals from his Account.
6.8 The Account Holder should take all appropriate measures to protect the data and/or Software stored on their computer against all damage of any sort or intrusion.
6.9 The connection to the Website and the participation of the Account Holder in any Service is under the Account Holder’s responsibility.
6.10 The Operator does not acknowledge or accept any liability whatsoever for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to any:
a. mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason, Force Majeure and/or any other similar event;
b. violation of these rules;
c. collusion and/or criminal actions;
d. advice provided by the Operator;
e. failure of the Operator’s central computer system or any part thereof; delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system;
f. and/or financial risk and loss, including but not limited to variances in exchange rates;
6.11 The Account Holder understands that the Services offered on the Website are for entertainment value only. The Account Holder is not required to use the Services, and such participation, if elected by the Account Holder, is at the Account Holder's sole choice, discretion and risk. The Account Holder’s interest in the Services and the Website is personal, and not professional. The Account Holder enters the Website for their sole personal entertainment. Any other entrance, access, use or reuse of the Services and/or the Website by the Account Holder/ Customer is prohibited.
6.12 The SMS notification service is purely for the benefit of the Account Holder. The Operator does not acknowledge or accept any liability whatsoever should there be a mistake in the content of the SMS notifications or should the Account Holder fail to receive the SMS notification(s).
6.13 All Prizes won through competitions, promotions and/or poker tournaments and casino games organised by the Operator will be sent within an estimated and not guaranteed delay of six weeks from the end of the competition, promotion or tournament.
6.14 Should the Account Holder’s participation in the Services be interrupted by a failure of the telecommunication system, or of the Account Holder’s computer system, preventing them from continuing to use the Services after they have placed a wager, The Operator shall take all reasonable steps to ensure that its approved computer system enables the Account Holder to resume, upon restoration of the system, the Account Holder’s participation in the Services as at the time immediately before the interruption. If the Operator’s system does not enable the Account Holder to do so, The Operator shall:
a. ensure that the game is terminated;
b. refund the amount of the wager to the Account Holder in their account.
6.15 Should a Service miscarry after starting due to a failure on the part of the Operator's computer operating system, the Operator shall:
a. refund the amount wagered in the Service, and if the Account Holder has an accrued credit at the time the Service miscarries, credit the monetary value of the credit to the Account Holder’s account or, if the said account no longer exists, by paying it to the Account Holder in an approved manner;
b. immediately inform the Regulator of the circumstances of the incident;
c. refrain from conducting a further Service if the Service is likely to be affected by the same failure.
6.16 Participation in the Services implies knowledge and acceptance of the limits of the Internet, especially:
a. technical capacity, response time for consultation, interrogation or transfer of information, risk of interruption, and in general risks inherent in any connection and transmission failure;
b. failure in the protection of data;
c. contamination risks by potential viruses circulating on the net.
Hence, without prejudice to other clauses of this Disclaimer section, The Operator shall not be responsible for (including but not limited to):
a. transmission and/or reception of any data and/or information on the Internet;
b. any dysfunction of the network preventing the good progress of any game;
c. failure of any reception material or communication circuit;
d. loss of any data;
e. any damage caused by a virus, computing bug or technical failure;
f. any damage caused to the materiel of the Customer, including hardware and software;
g. any failure preventing or limiting participation in a game, or a failure damaging the Account Holder’s system, including their hardware and software.
6.17 Gaming material (whether electronically obtained or obtained by other means) is automatically invalid if counterfeited, mutilated, forged, altered or tampered with in any way, or if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels, or if it contains printing, production, typographical, mechanical, electronic or any other errors.
6.18 The Operator is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected or ‘postage due’ mail, requests, Prize claims or entries.
6.19 The Operator’s liability for any error or malfunction included in the games is limited to replacement. The Operator shall not be liable for playing device malfunctions nor attempts by the Account Holder to use the Services by methods, means or ways not intended by the Operator.
6.20 The Account Holder shall hold the Operator, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of Account Holder's:
a. entry, use or reuse of the Website;
b. use of any Website material;
c. entry, use or reuse of the servers used to provide the Services;
d. entry, use or reuse of a Client Application;
e. participation in the games and Services; or
f. the acceptance of any Prize.
6.21 Under no circumstances, including but not limited to negligence, shall the Operator, its Software and Client application, software suppliers, subsidiary companies, or affiliates be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of or the inability to use The Operator 's or its suppliers’ products, Client Application and/or materials. The Account Holder specifically acknowledges and agrees that the Operator is not liable for any defamatory, offensive or illegal conduct of any Account Holder. If the Account Holder is dissatisfied with any Service, or with any of the present the Operator Rules, the Account Holder's sole and exclusive remedy is to discontinue using the Services.
6.22 The Account Holder understands, acknowledges and accepts that any resemblance of names, circumstances or conditions used, depicted, described or suggested in the games operated on the Website with reality is entirely coincidental and unintended.
6.23 The Account Holder understands that the Operator reserves the right to change or remove any of its Services at any time.
6.24 The Account Holder shall review these rules as posted on the Website on a regular basis, and not less than once a month.
8. Bonus Rules
8.1.1 The Operator regularly organises bonus campaigns for the different gaming products offered. The terms and conditions of the bonus system shall be defined in the bonus terms and conditions tailored to each bonus campaign. Bonuses can be subject to the obligation of wagering them a certain number of times (“Wagering Requirement”) before they can be withdrawn. If a bonus is subject to a Wagering Requirement, winnings generated by the wager of the bonus will be able to be withdrawn only when the Wagering Requirement is fulfilled.
8.1.2 An Account Holder is eligible for one bonus per campaign, with the exception of so-called “Refer a friend” campaigns.
8.1.3 An Account Holder is only eligible for one bonus per Account which shall mean no more than one bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).
8.1.4 The Operator further reserves the right to ask any customer to provide sufficient documentation for VBET to be confident in its absolute discretion as to the customer’s identity before VBET credit any bonus, free and risk-free bet or offer to the customer’s account.
8.1.5 The Operator reserves the right to offer a specific bonus to a specific customer or group of customers.
8.1.6 In case of discrepancy between the English version of the bonus terms and conditions and any translation of them, the English version shall prevail.
8.1.7 The Operator reserves the right to cancel or amend the terms and conditions of any customer offer or promotion at any time.
8.2.1 Each qualifying bet is subject to the qualification rules detailed in the individual bonus.
8.3 Bonus Abuse
8.3.1 “Bonus Abuse” includes, but is not limited to:
· breach of terms and conditions of a bonus, free bets or any other promotional offer;
· the opening of multiple accounts to claim multiple bonuses;
8.3.2 Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, the Operator reserves the right to:
· forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or
· revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
· block an access to particular products, and/or
· exclude the Account Holder from any future promotional offers, and/or
· terminate the Account Holder’s account with immediate effect.
8.3.3 Where there is a reasonable suspicion that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer, result in guaranteed customer profits irrespective of the outcome, the Operator reserves the right to reclaim the bonus and in its absolute discretion to settle bets at the correct odds, void the free bets and/or void any bet funded by the bonus or bonus winnings.
8.4 Refer a Friend
8.4.1 For “Refer a friend” campaigns, an Account Holder can benefit from more than one bonus per campaign and/or per month, subject to the limit set up in each specific “Refer a friend” campaign.
8.4.2 Referrers are not permitted to refer a member of their family nor are they permitted to refer friends or colleagues from the same household or with whom they share a credit or debit card or e-payment account, IP address and/or computer device.
8.4.3 The Operator reserves the right to withhold the bonus from the Referrer and to discount bets made by one or more Referees where the Operator suspects that the Referrer/Referee(s) has abused the spirit of the bonus offer including, but not limited to, instances where Referees make identical or very similar deposit and betting patterns.
9. These Rules
9.1 The use of all products on this website are subject to the regulations imposed by the Regulator (www.mga.org.mt).
9.2 Any dispute relating in any way to the use all products on this website should be emailed to [email protected]. Should the reply not be considered satisfactory, a further complaint may be lodged with the MGA in line with clause 10 below.
9.3 The Operator reserves the right to make changes to the site, betting limits, pay-out limits and offerings.
9.4 A bet can be declared void, and will be, in the event of required compliance with applicable law or Force Majeure.
9.5 For complete rules on each product, please visit the corresponding section.
The rules of all individual products are an integral part of the Contract between the Operator and an Account Holder. By accepting the Operator Rules, Account Holder confirms that he has read and understood these rules and that he will abide by them.
We reserve the right to limit or refuse any bet, stake or other wager made by you through your account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible.
10. Claims and Disputes
10.1 Any claim regarding a transaction in conjunction with an Account shall be made to the Operator within six months after the transaction, payment and/or settlement took place, or should have taken place; otherwise the Operator reserves the right, at its own discretion, not to consider the claim.
10.2 If an Account Holder wishes to lodge a complaint, it should do so with VBET’s Customer Support using the "Contact Us" section on the Website or sending an e-mail to [email protected]. The parties should do their utmost to reach an amicable settlement within a reasonable time. Should the complainant not be satisfied with the resolution of such complaint, they may also lodge a complaint within Alternative Dispute Resolution Services – Pardee Consulta Limited used by the Operator. For this purpose, the Customer shall use the Online Dispute Resolution Form at https://www.adrbypardee.eu/online-dispute-resolution-form/. The ADR decision shall be final and binding.
10.3 The complaint must contain clear and unequivocal information about the Account Holder's identity, and shall give all the relevant details that gave rise to the complaint. The Operator will immediately look into any complaint made to it or to the Regulator.
10.4 The Operator will inform the Account Holder or, where the complaint was referred to The Operator by the Regulator, the Regulator of the results of its investigations within twenty-one (21) days from the date on which the complaint has been lodged with The Operator.
10.5 If a dispute should occur between the Operator and the Account Holder, the Operator will make accessible to the Account Holder a detailed transaction record. Such information will also be made available to a legitimate third party (e.g. a judge or court) if the Operator deems it necessary or if it is required by a legitimate authority.
10.6 The minimum timeframe by which the Operator shall reply to a Customer complaint is as follows: acknowledgment within a minimum of 48 hours and the outcome of the complaint within 20 days from when the complaint was made.
11. Bet Confirmation
11.1 Bets will not be valid if there are insufficient funds in your account.
11.2 A bet that you request will only be valid once accepted by Vivaro LTD servers. Each valid bet will receive a unique transaction code/ID. We shall not be liable for the settlement of any bets, which are not issued with a unique transaction code/ID. If you are unsure about the validity of a bet, please check your account history or contact us.
11.3 Should a dispute arise, you and VBET agree that the Vivaro LTD transaction log database will be the ultimate authority in such matters.
12. Resulting and Pay-out
12.1 All bets and wagers are subject to the Betting Rules as stated in the VBET Terms and Conditions.
12.2 VBET reserves the right to suspend a market and/or cancel any bet/wager at any time. When a market is suspended any bets entered will be rejected. VBET also reserves the right to cease betting on any markets at any time without notice.
12.3 The 'To Return' calculation available on the website is for information purposes only, and all bets will be calculated using the stake at the odds accepted. In multiple bets with a void selection(s) the 'To Return' figure is reduced in line with this selection being removed only.
12.4 Should a customer include a non-runner or void selection in a multiple bet, the bet will be settled on the remaining selections only.
12.5 Winnings from resulted bets are added to the balance of your betting account. Any funds/winnings credited to an account in error are not to be considered available for use, and VBET reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or thereafter when found.
12.6 VBET reserves the right to with hold payment and to declare bets on an event void if we have evidence that the following has occurred: (1) the integrity of the event has been questioned; (2) the price(s) has been manipulated; or (3) match fixing has taken place. Evidence of the above may be based on the size, volume or pattern of bets placed with VBET across any of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to VBET for any reason, VBET have the right to take that into account before making any payments to that customer.
12.7 In the case of a series of bets being placed by individuals or a syndicate to manipulate Betting Rules, VBET have the right to withhold/stop payment or winnings until such a time as VBET are satisfied no Rules have been broken.
12.8 For events where there is no official ‘off’ declared, the declared original start time of the event will be deemed the ‘off’. If for any reason a bet is accepted after an event or match has started (other than In-Play betting clearly indicated on the website), bets will stand if the final outcome is not known, and that no participant/team has gained any material advantage from this at the time the bet was placed. If the outcome of an event/market is known Vbet.net reserves the right to void and return the bet, win or lose. Disputes over times bets are placed will be settled using the transaction logs on our servers.
12.9 In-Play betting - where we have good reason to suspect that a bet is placed after the outcome of an event/market is known, or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) VBET reserve the right and return to void the bet, win or lose.
12.10 If for any reason VBET are unable to properly validate the outcome of a particular market (e.g. due to loss of information), all bets will be void, unless resulting of bets is already previously determined.
12.11 All customers from Germany shall be liable to deduction of 5% tax on each stake, e.g. for a bet of 100 Euro, 5 % is deducted, and the real bet is equal to 95 Euro.
13. Obvious Price or Terms Errors
13.1 Whilst every effort is made to avoid errors, however, sometimes they can still occur due to human error or system problems. Obvious errors, also referred to as palpable errors, or omissions in respect of the announcing, publishing or marking of prices, handicaps, or results sometimes occur despite our efforts to ensure total accuracy.
13.2 In the event that we make an obvious error, which occurs when the odds/terms offered are materially different from that available in the general market and/or are clearly incorrect given the probability of the event occurring, we reserve the right to amend that error and settle bets at the correct odds/terms available when the bet was struck
13.3 If we have made an obvious error on the odds/terms of a bet placed on an in-play market, we will settle that bet at the accurate odds/terms of that selection and/or bet at the time of bet placement
13.4 If we have made an obvious error on a bet placed on a market offered before an event has started, then the following will take place: - If more advantageous odds/terms have been applied at the time of bet placement, we will settle the bet at the accurate odds/terms at the time of bet placement or, on condition that verification is provided, at the best odds/terms available. If less advantageous odds/terms have been applied at the time of bet placement, we will settle that bet at the accurate odds/terms of that selection and/or bet at the time of bet placement.
13.5 We will make every effort to inform clients before the event starts of an obvious error in prices, handicaps, or terms, but this may not be possible in all cases.
Any substantial amendment to The Operator Terms and Conditions shall be notified in advance by the Operator to the Account Holder before coming into effect and the Account Holders shall be required to provide their consent to the amended terms and conditions.
15. Your Personal Information