Vbet.net is committed to endorsing responsible gambling among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.
Vbet.net’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting safer gambling practices.
Vbet.net supports the generation of online gamblers, offering them a wide range of games and entertainment. We also take responsibility for our product line-up.
Clear and safe products allow each user to play within their financial means and to receive the highest quality service. Integrity, fairness and reliability are the guiding principles of Vbet.net.
The aim of Vbet.net is to provide the world’s safest and most innovative betting and gaming platform for adults. The offered clear and safe products allow each user to play within his financial means and to receive the highest quality service. It is therefore clear that Vbet.net should do its best to avoid and reduce the problems, which can arise from participation in gambling, particularly in cases of immoderate playing. At the same time, it is important to respect the rights of those who take part in games of chance to a reasonable extent as means of entertainment.
We are responsible for our player’s security. To make sure that the minors are not engaged in gambling, we are closely working with independent organizations running age verification. We acknowledge the importance of keeping our players’ privacy, hence being too cautious in the processing of personal data and payments.
The products offered by us are being tested through the leading testing laboratories, to ensure its randomness and fairness. The marketing and advertising are being communicated in a way which does not contradict the rules set by the Malta Gambling Authority and player protection policy implemented by us.
Protection against problem gambling: research – prevention – intervention
Betting and gaming is a form of entertainment like other leisure activities. Unfortunately, for some people, betting and gaming can become addictive.
Customers with betting and gaming addiction should take steps to prevent their participation in gaming activities. Therefore, Vbet.net highlights the importance of contacting the organizations below for those customers to get support and professional advice.
Vbet.net encourages you to find more information related to responsible gambling at the following organizations:
GambleAware provides information, advice and directs people to support to help keep people safe from gambling harms. For more information, please follow the link: https://about.gambleaware.org/
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. To find out more here is the linkhttps://www.gamblingtherapy.org/
Protection of minors
Vbet.net strictly does not allow minors (persons under the age of 18) to participate in games and make bets. We, therefore, request age confirmation as a mandatory requirement during the registration process. Vbet.net considers the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, we also rely on the support of parents and carers.
To protect minors, please:
- Keep your data for account access in a safe place (user ID and password)
- Do not save your passwords
- Always log out of your account
- Inform your children about the potential negative consequences of underage gambling
Furthermore, we would recommend that you install third party filter software. This software will allow you to restrict the access to Internet resources inappropriate for children and teenagers. We recommend the following:
Responsibility towards problems
Vbet.net provides a variety of betting and gaming products to make sure that players can enjoy the time spent on the website. At the same time, having acknowledged the seriousness and importance of the players’ safe gambling experience, Vbet.net offers a range of tools and other forms of support, in order for them to be able to control their gambling. Those who have difficulties with assessing risks and defining their gambling limits or who are not taking gambling as a form of entertainment, Vbet.net takes the responsibility of blocking their access to the products offered through the website.
Problem gambling is any behavior that disrupts your life.
Gambling addiction, also known as pathological gambling, compulsive gambling or gambling disorder, is a mental-health problem - one of many kinds of impulse-control problems and similar to other addictive disorders.
Problem gamblers cannot control the impulse to gamble even if it has negative impact on them and their loved ones.
The signs of problem gambling
- You are preoccupied with gambling and lost your interest in other aspects of life
- You are gambling to escape from the problems you have (personal, work, etc.)
- You are unable to stop gambling, even if you realize that you are losing.
- You are increasing the amount of money in order to win back the losses.
- You are lying about the time and money spent on gambling.
- You are stealing or borrowing money to gamble or pay gambling debts.
- You prefer to spend your time gambling, rather than with your family, friends and loved ones.
If you are not sure how much gambling has become a problem for you, you can take the online self-assessment test to find out how much of an impact gambling is having in your life. The tool is simple and easy to use. If you want to pass the test, please follow the link:
Rules for responsible gambling
The rules detailed below will help you to play responsibly:
- Treat gambling as a form of entertainment
- Do not bet more money than you can afford to lose
- Make sure to use the tools we offer to control your gambling
- Do not think of gambling as a source of income
- Never chase losses
- Do not play under the influence of alcohol
- Do not play when you are depressed
- Make sure that gambling is a small part of your balanced lifestyle
Self-responsibility is the most sustainable form of prevention
Vbet.net promotes and encourages self-responsibility among its customers. This is believed to be the most efficient way of protection from addiction. We expect our customers to treat gambling as one of many alternatives to entertainment in their lifestyle. The most important principle of safer gambling is not spending more money on gambling than one can afford.
Vbet.net is doing its best to help the customers to act responsibly while playing through our website, by being fully transparent with them and offering well-developed and tested products and additional tools to monitor their actions.
Tools provided by us to monitor your gambling to ensure your responsible gambling
Vbet.net is doing its best to make your time with us enjoyable. We encourage you to use the safer gambling tools presented below, to ensure that gambling is fun.
We suggest you to set a daily, weekly or monthly deposit limit to your account to control your gambling effectively. Limits cannot be overridden. Once a limit has been set, you will only be able to increase that limit 24 hours after your request. You can set Deposit Limit settings from the “My Profile” section of your account or our customer support agents will assist you in this.
We suggest you to activate Reality Check function to help you to manage your playing time. A popup alert reminder will be displayed which will indicate the period of time you have been logged into your account - 10 minutes, 20 minutes, 30 minutes, one hour, two hours, four hours, six hours or eight hours. The alerts that you set will be applied to your account straight away, but if you wish to receive the alerts less often, you will need to wait 24 hours for the settings to be adjusted. Reality Check settings can be accessed in the “My Profile” section of your account or you can contact customer support who will assist you in applying this tool.
If you want to take a short break - from one day to two months - you can apply a Time Out setting to your account. You can set this tool yourself or contact our customer support to assist you.
In case you feel that all the above-mentioned tools are not enough to control your gambling, you can Self-Exclude yourself, by clicking here. This tool can be applied for periods at your discretion from six months to five years or for an indefinite period of time.
If you are self-excluded you will no longer be able to deposit funds or play in any of our products. However, you will be able to withdraw any balance you may have on your account. Any ongoing bets will remain active and any winnings will be paid to the customer on termination of the event. We will do our best to prevent a new account opening attempts through our website and also all the other associated websites.
During your self-exclusion we will not send you any marketing and/or promotional materials.
Once the self-exclusion period becomes effective, it cannot be cancelled by Vbet.net for any reason whatsoever and the customer cannot open another account. Any accounts pertaining to customers who have excluded themselves for a definite or indefinite period, will not be automatically reopened. After the expiry of the exclusion period, the Customer may, by a written notice, request the reopening of the account.
The System provides players who have self-excluded for a definite period of time with the possibility of decreasing the period of self-exclusion or revoking it. The decrease or revocation may only take place after twenty-four (24) hours from when the Operator has received such a notice.
The System provides players who have self-excluded for an indefinite period of time with the possibility to revoke such self-exclusion. The revocation may only take place after seven (7) days from when the Operator has received such a notice.
The System provides players who have self- exclusions with the possibility to increase the exclusion period. Any such changes must be put into effect immediately after such notice is received by the Operator, either through the system (using the settings in the account profile) or by contacting the Customer Support through [email protected].
If you wish to permanently close your account, please contact our customer support as soon as possible. Once this is done you will not be able to re-open the account under any circumstances.
Limiting exposure to gambling adverts
If you want to limit your exposure to gambling advertising across social media platforms, you can use this ink and follow the guide: www.begambleaware.org/limiting-gambling-ads-online